Refund policy

Return & Refund Policy
Thank you for choosing Backyard Water Baseball. We are committed to ensuring that you are fully satisfied with your purchase. If for any reason you are not, we’re here to help.

Returns
Return Window: You have 30 calendar days from the date of purchase to return an item. This policy ensures that you have ample time to review your purchase and determine if it meets your expectations.
Condition Requirements: To qualify for a return, the item must be unused, in the same condition as when you received it, and in its original packaging. We regret that we can only accept returns for new, unopened merchandise. Any items that show signs of use, wear, or damage will not be eligible for a refund.
Packaging: The item must be returned in its original packaging, which ensures that the product is protected during return shipping. Please include all accessories, manuals, and any other components that came with the product.
Proof of Purchase: A receipt or proof of purchase is required for all returns. This helps us verify your purchase and process your return quickly.
Shipping Costs: Customers are responsible for covering the shipping costs associated with returning items. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.
Non-refundable Shipping Fees: Please note that original shipping fees are non-refundable. If you return an item, the cost of shipping it to you will not be included in your refund.
Return Process: If you wish to return an unused item for a refund, please contact our Customer Care team at customercare@backyardwaterbaseball.com or call us at 844-123-4567. Our team will guide you through the return process, provide you with the necessary return authorization, and offer any additional assistance you may need.

Refunds
Eligibility: Backyard Water Baseball can only process refunds for purchases made directly through our website at backyardwaterbaseball.com. Items purchased through third-party retailers must be returned to the original place of purchase, in accordance with their return policies.
Inspection and Approval: Once we receive your returned item, our team will inspect it to ensure it meets our return conditions. We will notify you via email or phone once your return has been received and inspected.
Refund Process: If your return is approved, we will process your refund to the original method of payment. You will receive a notification confirming that the refund has been initiated.
Processing Time: Refunds typically take 7-10 business days to appear in your account, depending on your card issuer’s or bank’s policies. If you do not see the refund after this period, please check with your card issuer or bank, as processing times may vary.

Shipping
Return Shipping Costs: You are responsible for paying for your own shipping costs when returning an item. This policy ensures that we can continue to offer high-quality products at competitive prices.
Non-refundable Shipping Fees: Original shipping costs, including any expedited or international shipping fees, are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund if applicable.

Contact Us
Questions or Assistance: If you have any questions or need assistance with the return process, our Customer Care team is here to help. You can reach us by phone at +1 (480) 212-2136‬ or by email at mike@backyardwaterbaseball.com. We are dedicated to providing you with the best possible service and will do our utmost to ensure your satisfaction.